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Master Key – How does it work?

Have you been informed that we
need access to your apartment?
Here we explain how the master
key system works and what this
means.

Safety and Access

We do not use the master key without your consent for planned work.

If you prefer not to give consent, you may instead be present in the apartment while the work is carried out. You can easily indicate this in the response form.

In emergency situations, such as a water leak or other risk to the property, we may need to enter without prior consent.
This is uncommon and only done when necessary.

 

How it works
  1. You will receive an email or SMS
    with information about the work.
  2. You respond via the link in the
    message.
  3. If you give your consent, you do
    not need to be at home during
    the visit.
  4. If you prefer not to give consent,
    you can instead be present in the
    apartment.
  5. If we do not receive a response,
    we will leave a reminder note on
    your door with a QR code.

 

If you have not received a message

We send information via email or SMS
to the contact details registered with us.
In the case of a recent move-in or move-
out, information may be published
before updated contact details have
been registered.

Please also keep an eye on My Pages
and in your notice board
for updates

 

Content

Master Key Approval:
Allows us to perform work when you’re not home.

Legal Requirements:
Some jobs, like OVK, are mandatory.
We control the air flow in your apartment.

Important to Know:
We never enter without your written approval.

Response:
Approve easily via email or SMS.

Access during subleasing
The person living in the apartment during the visit needs to approve master key.

Questions & Answers

 

When We Need to Access Your Apartment

We are always committed to maintaining and
improving our apartments to provide you with
the best possible living environment.

In order to carry out certain types of work in
your apartment, we sometimes need access
to your home when you are not there.

This may include repairs, installations, or
other essential maintenance tasks.

What is the Master Key, and
Why is it Needed?

To maintain and improve your apartment,
we sometimes need access when you’re
not home.

By approving the use of the master key, we can
complete the work quickly and efficiently
without disrupting your daily life.

When Legal Requirements Apply

To make sure the indoor air is fresh and the ventilation systems work properly, a regular OVK – mandatory ventilation inspection – is carried out.

This inspection is required by Swedish law and ensures that the building meets today’s standards and that the systems are well maintained. Think of it as a health check-up for the building – so you can breathe easy at home.

If you don’t want us to use the
master key, you must be home
during the scheduled time.
Important to Know

– We always follow laws and regulations and
never enter your apartment without your
written consent.

– Your approval allows us to plan the work
efficiently and avoid unnecessary delays.

Thank you for your cooperation and
understanding!

 

SMS

If we send SMS messages, the sender will
appear as CSB. 

     

    Access during subleasing

    When access to an apartment is required, the
    person living in the apartment at the time
    for the visit must approve access.

    For subleasing, this applies only once the sublet
    has been approved and registered.
    Until then, the first-hand tenant is considered
    the tenant.

    Our notifications are always based on the tenant
    details registered at the time the message is sent.

     

    If We Don’t Get a Response

    If the work is approaching and we haven’t received
    your response, we’ll leave a note on your door
    with a QR code linking to the response form.

    To avoid this step, we kindly ask you to respond
    on time.

      Keep Your Contact Information
      Up to date

      Make sure your contact information is accurate on
      My Pages to ensure we can reach you with
      important updates.

       

      Questions & Answers