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Master Key – How does it work?

 

Quick info

Master Key Approval:
Allows us to perform work when you’re not home.

Legal Requirements:
Some jobs, like OVK, are mandatory.

Important to Know:
We never enter without your written approval.

Response:
Approve easily via email or SMS.

 

When We Need to Access Your Apartment

We are always committed to maintaining and
improving our apartments to provide you with
the best possible living environment.

In order to carry out certain types of work in
your apartment, we sometimes need access
to your home when you are not there.

This may include repairs, installations, or
other essential maintenance tasks.

What is the Master Key, and
Why is it Needed?

To maintain and improve your apartment,
we sometimes need access when you’re
not home.

By approving the use of the master key, we can
complete the work quickly and efficiently
without disrupting your daily life.

When Legal Requirements Apply

In certain cases, such as mandatory ventilation inspections (OVK), we are
legally obligated to perform the work.

If you don’t want us to use the
master key, you must be home
during the scheduled time.
Important to Know

– We always follow laws and regulations and
never enter your apartment without your
written consent.

– Your approval allows us to plan the work
efficiently and avoid unnecessary delays.

Thank you for your cooperation and
understanding!

How It Works:
  1. You’ll receive an email or SMS with details
    about the work: what will be done &  when.
  2. The message includes a link where you can
    easily confirm whether we may use the
    master key.
  3. If you approve, you don’t need to be
    home during the work.

 

SMS

If we send SMS messages, the sender will
appear as CSB. 

     

    If We Don’t Get a Response

    If the work is approaching and we haven’t received
    your response, we’ll leave a note on your door
    with a QR code linking to the response form.

    To avoid this step, we kindly ask you to respond
    on time.

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