Master Key – How does it work?
Have you been informed that we
need access to your apartment?
Here we explain how the master
key system works and what this
means.
| Safety and Access
We do not use the master key without your consent for planned work. If you prefer not to give consent, you may instead be present in the apartment while the work is carried out. You can easily indicate this in the response form. In emergency situations, such as a water leak or other risk to the property, we may need to enter without prior consent. |
How it works
- You will receive an email or SMS
with information about the work. - You respond via the link in the
message. - If you give your consent, you do
not need to be at home during
the visit. - If you prefer not to give consent,
you can instead be present in the
apartment. - If we do not receive a response,
we will leave a reminder note on
your door with a QR code.
We send information via email or SMS
to the contact details registered with us.
In the case of a recent move-in or move-
out, information may be published
before updated contact details have
been registered.
Please also keep an eye on My Pages
and in your notice board
for updates
Master Key Approval:
Allows us to perform work when you’re not home.
Legal Requirements:
Some jobs, like OVK, are mandatory.
We control the air flow in your apartment.
Response:
Approve easily via email or SMS.
Access during subleasing
The person living in the apartment during the visit needs to approve master key.
Questions & Answers
When We Need to Access Your Apartment
We are always committed to maintaining and
improving our apartments to provide you with
the best possible living environment.
In order to carry out certain types of work in
your apartment, we sometimes need access
to your home when you are not there.
This may include repairs, installations, or
other essential maintenance tasks.
Below are examples of work that may require
access to your apartment.
OVK is a statutory inspection carried out regularly to ensure
that the ventilation system is functioning properly.
Proper ventilation is important for maintaining a good
indoor environment and reduces the risk of problems
with moisture, poor air quality and odours.
Heating system adjustment is carried out to ensure that
heat is distributed evenly and efficiently throughout the
building. During the balancing process, the flow rates in
the heating system are checked and adjusted to ensure
that all apartments receive the right amount of heat.
This helps provide a more even and comfortable indoor
temperature while reducing unnecessary energy use.
Radon measurements are carried out as part of our
statutory responsibility to monitor radon levels in
our properties. Radon is an invisible and odourless
gas that can pose a health risk at elevated levels.
Measurements are carried out in a selection of
apartments to identify any elevated radon levels
and, if necessary, allow appropriate measures to
be taken.
We may need access to your apartment to carry out
bed bug inspections using a specially trained
detection dog.
These inspections are part of our recurring random
inspections carried out in different properties each
year. They are conducted as a preventive measure
to help detect any signs of bed bugs at an early stage.
When Legal Requirements ApplyTo make sure the indoor air is fresh and the ventilation systems work properly, a regular OVK – mandatory ventilation inspection – is carried out. This inspection is required by Swedish law and ensures that the building meets today’s standards and that the systems are well maintained. Think of it as a health check-up for the building – so you can breathe easy at home. If you don’t want us to use the |
If we send SMS messages, the sender will
appear as CSB.
When access to an apartment is required, the
person living in the apartment at the time
for the visit must approve access.
For subleasing, this applies only once the sublet
has been approved and registered.
Until then, the first-hand tenant is considered
the tenant.
Our notifications are always based on the tenant
details registered at the time the message is sent.
If the work is approaching and we haven’t received
your response, we’ll leave a note on your door
with a QR code linking to the response form.
To avoid this step, we kindly ask you to respond
on time.
Keep Your Contact Information
|
Questions & Answers
No. If you prefer not to give consent, you can instead be present in the apartment while the work is carried out. You indicate this in the response form.
If we do not receive a response before the planned work, we will leave a reminder note on your door with a QR code linking to the response form. To avoid this, we kindly ask you to respond in good time.
In emergency situations, such as a water leak or other risk to the property, we may need to enter without prior consent. This only happens when necessary.
Yes. Please contact us as soon as possible if your circumstances change.
The person living in the apartment at the time the work is carried out should give consent for access.
In the case of a move or subletting, the tenant is responsible for ensuring that the information reaches the correct person.
The work is carried out by our staff or by contractors acting on our behalf. We only use the master key when necessary and in accordance with our procedures.