Housing host & fault reporting

Your housing host is your main
contact for fault reports.
Is something broken or needs
fixing in your apartment or the
building? Report the issue via
My Pages. If you have any
questions about fault reporting,
contact our customer service at
info@chalmersstudentbostader.se
or call 031–772 97 00.

Urgent Faults

Need to report an urgent issue outside customer service hours? Call our emergency service at 031-772 97 97 (available 24/7).

Examples of urgent faults:

• Water leak
  – Report it immediately to prevent water damage.

• Power outage
  – First check if a fuse has blown or if the power switch has been turned off.
  – Completely de-energized room or damaged power line.

• Frige, freezer or stove not working.

• Broken glass
  – Risk of injury or burglary.

• Pests
  – Suspect bedbugs? Contact us, and we will report it to Anticimex and inspect your apartment. For other pests, contact Anticimex directly.

Fix it yourself – skip the wait Many common issues in your apartment can easily be solved on your own – like a clogged drain or a broken lightbulb. We’ve put together guides and checklists here: Go to Fix it Yourself There, you’ll find out what you’re expected to fix yourself – and what should be reported as a fault instead.

Can we use Master Key?

If you report an issue through My Pages, you can choose right away whether we are allowed to use the master key if you’re not home.

Price list

Have you lost your key, need to change locks? Please see our price list for services relating to your apartment.