Keys
Quick info
- Keys upon move-in:
You’ll receive keys and two Aptus tags. - Lost key:
Report immediately for safety. - Extra keys:
Can be ordered via the customer service desk. - Master key:
When do we use it?
1. Keys Upon Move-In
When you move in, you’ll receive:
– Keys to your apartment and mailbox.
– Two Aptus tags (electronic key fobs) for access to shared spaces and the swimming facilities.
Important to Note:
– Keys are valuable items. If the lock needs to be replaced, the cost will fall on you as the tenant.
– Keep your keys secure, for example, in a pocket or compartment that can be properly closed.
If you have any questions or need assistance, don’t hesitate to contact our customer service desk.
2. If You Lose Your Key
If your key is lost or stolen:
– Report it immediately: Contact us so we can replace your apartment lock and deactivate the Aptus tags.
– This is crucial for your safety and that of your neighbors.
3. Ordering Extra Keys
Need an extra key or Aptus tag?
– Contact our customer service desk: We’ll be happy to help.
– Important: Only those with a primary tenancy agreement can order extra keys.
– Remember to bring your ID.
4. Master Key – When do we use it?
In order to carry out certain types of work in your apartment, we sometimes need access to your apartment when you are not there. This may include repairs, installations, or other essential maintenance tasks.
If you make a Fault report through My Pages, you can choose right away whether we are allowed to use the master key if you’re not home. If you’re okay with us using the master key, please make sure to actively select “Yes” before submitting your request. The system currently defaults to “No” if no choice is made.
Read more about how we work with Master Key.