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If you have any questions regarding your tenancy contract, please contact us.
Our Customer Service Office is located on Gibraltargatan 82 B. If you arrive by bus the nearest stop is “Mossen”.
For more information about public transport in Gothenburg, please view: Vasttrafik
If you cannot collect the keys yourself, you can send a friend. If that is the case, you need to send us an email with that person’s name and social security number in advance. Our e-mail address: firstname.lastname@example.org
*For Gibraltar Guest House (Gibraltarvallsvägen 2) the electricity and hot water are charged in the total rent, but after we have measured the actual usage, we will amend the invoice. If you have used less than the standardized amount it will be deducted from the rent and if you have used more it will be added to your rent.
If you don´t have a Swedish Social Security number you need to log in with your date of birth and the ID written in the contract. Normally it ends with 0P (YYMMDD0P), but if someone else has the same birthdate you might get nr 1P, 2P, 4P, etc in the end so please check the contract. You will need to make a password reset under “First visit”.
Remember to contact us with a copy of your ID when you have got a Swedish social security number. You will need to update the Chalmers Student union as well.